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LEGAL NOTICE

Terms of Use of the Website

These are the conditions under which IRISBOND CROWDBONDING, SL provides content and services on this Website. By visiting this Website, you accept the present Terms of Use. 

Company Identification

IRISBOND CROWDBONDING, S.L.
Paseo Mikeletegi 56
20009 Donostia - San Sebastián
Gipuzkoa
Spain

Tel. +34 943 49 66 22
VAT ID: B-75091058

Acceptance of these Terms

By visiting this Website, you declare that you know, understand and accept the Terms of Use in the existing version at the time of access. Since, according to the regulations in force at the time, the Terms of Use may be subject to modifications, we recommend that you check the Terms of Use and Privacy Policy each time you access this Website.

Purpose of the Website. Liability disclaimer.

On this Website, we provide information about the services and/or products we sell or distribute. This information is presented as the user sees it, and therefore IRISBOND CROWDBONDING, S.L. is not liable for any possible harm caused by:

- Lack of information or services and/or products sold, their inaccuracy, failure to update the information, or failure to access part or all of the contents of this Website or other linked websites.
- Information loss or damage to computers caused by the use of this Website or other linked websites.

Using the Website

You are aware that the use of this Website is under your sole responsibility, and therefore you voluntarily and expressly accept access thereto.

Furthermore, you agree not to use any of the Website content for unlawful purposes or for purposes that disturb public order, generally accepted morality and decency. More specifically, and without implying a limitation to the statements herein, you also commit not to obtain, reproduce or distribute the contents of this Website for non-personal and for-profit use.

Intellectual Property Rights

All trademarks, trade names and logos of any kind that appear on the Website are the property of IRISBOND CROWDBONDING, SL or third parties. Access to the Website does not grant you any right to the trademarks, trade names and/or logos.

The Website contents are the intellectual property of our Company or third parties. Access to the Website does not transfer to you any rights that exist or may exist to the contents.

Applicable Law

These Terms of Use are governed by the Spanish Law.

IRISBOND CROWDBONDING, S.L. and the user shall file a complaint to the Courts and Tribunals of San Sebastián, Gipuzkoa, Spain for any dispute that may arise from the provision of services under these Terms of Use.

PRIVACY POLICY

At IRISBOND CROWDBONDING, S.L. we are aware of the value of your privacy. Therefore, we only require little personal information, such as your name and e-mail address, when it is strictly necessary to provide you with the information, products or services that you request or to contact you. In such a case, we will communicate that we save the data and the purpose of the collection before you send them.

You have no obligation to provide all the details requested, you can provide only the strictly necessary for us to provide you with what you require or contact you. We will indicate such data with an asterisk (*). Not providing the non-compulsory data will in no case lead us to provide a lower quality service.

The personal data provided will be stored in one or more files that allow for automated processing and, therefore, greater flexibility when providing our services.

If you have provided us with your personal information, you have the right to access, rectify, cancel and oppose the processing of your personal data at all times, under the Data Protection Act. To do so, please send an e-mail to info@irisbond.com, or a letter to:

IRISBOND CROWDBONDING, S.L 
Paseo Mikeletegi 56
20009 
Donostia-San Sebastián
Gipuzkoa
Spain

Transfer of Data to Third Parties

Shall we need to resort to third parties in order to provide the information, products or services you require, we will only provide the information that is strictly necessary. It is unlawful to use such information for any other purpose.

Computer Identification and Cookies.

In order for the website to function correctly, it is sometimes necessary to obtain information from the computer that accesses it or identify the computer. For instance, to count Website visits, to learn what type of browser each visitor uses or to prevent the user from selecting the language in which they want to display the Website each time they access it. In no case, such identification does provide us with any personal information or allows us to display the contents of your computer.

To carry out the aforementioned identification, text files called "cookies" are commonly used which are stored in your computer. The Website checks the "cookies" when you access it, and as a result can display the contents in the language you have selected earlier, provide specific contents depending on previous choices, allow access to reserved areas or store products you have selected in your "shopping cart" or "basket", among many other possible functions.

You can configure your web browser to not accept cookies. In such a case you may not be able to use all the functions offered by the website.

Policy Update

Our Privacy Policy may be subject to changes in order to comply with applicable laws at all times. We therefore recommend that you visit this Privacy Policy each time you send personal data.

TERMS OF SALE

Delivery Date

Once you have placed your order, you will receive a confirmation email including the tracking number assigned by the third party shipping company (UPS). With this number you will always know the exact date on which your order will be delivered. We ship subject to stock availability within approx. 3 working days after receiving payment if your shipping address is in Spain. Delivery can take up to 7 working days for the rest of Europe and up to 10 working days for the rest of the world.


Trial Period

The customer shall have a 1-month trial period to assess whether the purchased product and services correspond to their needs and satisfy their expectations. Should the customer decide to return the product within this period, Irisbond will refund the full amount. The customer is responsible for the shipping costs of returned goods. The eye-tracker must be returned in its original packaging and with all the included accessories (USB cable, memory stick, ...) to the following address:
IRISBOND CROWDBONDING, S.L.

Paseo Mikeletegi 56
20009 Donostia-San Sebastián
Gipuzkoa
Spain


Warranty

Irisbond shall repair or replace any defective product during the warranty period free of charge. The warranty period is 2 years from the date of purchase and 6 months after any repair. The warranty is void if the eye-tracker has been tampered with by unauthorized personnel. The following items are not covered under warranty:
- External cables
- Damage caused by misuse of the eye-tracker


Ways to Buy

- In our online store at www.irisbond.com. Buying online is available in selected countries as specified on the website. To make a purchase, select a product or a product bundle, a shipping country and a method of payment. You have the option to enter some basic contact information, receive a quote via email and complete your purchase later. During the purchasing process, the customer must create a user profile and will be redirected to a secure payment platform.
- Ask for a quote (pro forma invoice) and make a wire transfer.


Payment Methods and Financing

Payments must be made in Euros. There are two methods of payment available:

- With a debit or credit card (Visa, Visa Electron, Maestro, Mastercard) at www.irisbond.com. Payments are carried out via the RedSys secure payment platform. The customer may choose to make a one-off payment or pay in 12 installments by direct debit. In the case of payment in installments, the customer authorizes RedSys to charge the monthly payments as specified in the quote. A 6% discount is applied to customers who choose to make a one-off payment.
- A one-off payment via wire transfer.


VAT, Sales Tax and Other Taxes

Orders in the European Union: We charge VAT at the reduced rate of 10%. We don’t charge any VAT to Limited Companies in the EU with a valid VIES (VAT Information Exchange System) number.

Orders in other territories: No VAT or sales tax is added to orders outside the European Union. The payment of sales or any other taxes or charges applicable in the customer’s country of residence that may be applied to the order, such as customs duties and tariffs, is the responsibility of the customer.


Order Status

A maximum of 10 eye-trackers may be purchased online. For orders exceeding this quantity, please get in touch with us via email or phone.
- Quote. Quotes are valid for 30 days. During this period, customers can access their user area online and complete the purchase or make a wire transfer.
Pending. If you have not completed your online purchase, the order will be available during 30 days.
- Ready. Your order has been received.
Processing. Your order is being processed by Irisbond.
Complete. Your order has been completed and dispatched.
- Cancelled. Your order has been cancelled.


Refund

Irisbond does not accept refunds except in the cases stated in Warranty. It is possible to return an eye-tracker that is no longer in use, even if you have chosen to pay in installments and not all monthly payments have been made. In this case, Irisbond will attempt to donate the device to an association or organization of the customer’s choice, so that others can use it at no cost to the organization.


Products and services

Irisbond offers various products and services that are available for purchase as bundles.

The IRISBOND DUO Communicate & Work bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and Akzede software
- Remote installation
- Technical support
- Software updates

The IRISBOND DUO Control your Environment bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and Akzede software
- Remote installation
- Technical support
- Software updates
- One BJ-254 environmental control device, along with installation support for this device

The IRISBOND DUO Learn bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates

The IRISBOND DUO Learn with pedagogical support bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates
- Pedagogical support (see the Definitions section for more information)

- The IRISBOND DUO Communicate & Work for tablet bundle includes:
- The Irisbond Duo eye-tracker
- Tablet Accessories
- A USB drive with the Primma and Akzede software
- Remote installation
- Technical support
- Software updates

- The IRISBOND DUO tablet accessories are customize and include:
- Irisbond Duo Eyegaze Bracket 
- Tablet Cradle
- Wheelchair mount with joints

- The IRISBOND DUO Learn for Tablet bundle includes:
- The Irisbond Duo eye-tracker
- Tablet Accessories
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates

The IRISBOND DUO Learn for Tablet with pedagogical support bundle includes:
- The Irisbond Duo eye-tracker
- Tablet Accessories
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates
- Pedagogical support (see the Definitions section for more information)

Definitions

These are the definitions of products and services provided by Irisbond sold separately or in bundles (see the Products and Services section for more information).

- Pedagogical support. Pedagogical support consists of 2 phone sessions, each lasting a maximum of 2 hours, and a follow-up after a month with a special education professional appointed by Irisbond. Follow-ups can take place via email or phone.

- Environmental control. The BJ-254 infrared device and its remote installation.

- Remote installation. One remote connection using TeamViewer of a maximum duration of 2 hours (or 3 hours in the case of purchasing the environmental control device together with the eye-tracker).

Technical support. Any necessary support will be provided during the warranty period via phone, email and if needed, via remote connection.