Maicare

The best sales team and best customer service comes with great support from eye gaze experts.

Make the difference.

At IRISBOND we design, pre-test and produce our devices. That’s why we know everything about Hiru. We want to help you to improve your service and user experience by training your team with our experts. With that purpose, we have created IRISBOND Maicare and Maicare+.

Get 360º training, an extended warranty and happier customers.

Eye gaze technology can be amazing yet challenging. There’s a lot to learn. Deepen your knowledge with an up to 4 hours of training on Hiru and secure your purchases with warranty.

360º Product training

Up to 4 hours of training on Hiru, its potential, compatibilities and more.

Extended warranty

Optional Extended Warranty Add-On to avoid unexpected costs.

360º Product training

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Support
  • Hiru set up
  • Evaluating Hiru (and the competition)
  • Hiru refresher course
  • Eye gaze troubleshooting

Therapy

  • Eye-Tracking Fundamentals and Tips for use
  • Specialized Session: Tips and Tricks
  • Hiru Refresher Course
  • Compatibility workshop

Sales

  • Hiru + Windows Intensive Course
  • New Verticals: Where can Hiru take you?
  • How to market Hiru
  • Hiru Refresher Course

Extended warranty

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Extension of the 2 year warranty, device repair or swap, including delivery costs for up to 3 years. 

It does not include  accidental damage, loss or theft.

Warranty extension, limitation of purchasing

Warranty Extension has to be purchased within 3 months from your purchasing date. In accordance with the purchasing order date you can buy the Warranty Extension for your customers within 3 months.

How to calculate Warranty Extension period

The warranty extension period is effective from the expiration of your original warranty period and will last for one year.

How to buy*

600€/year or 55€/month

1. Schedule a meeting with your IRISBOND contact person

*Maicare is a mandatory service you have to follow to sell our eye trackers. For information on Maicare Service conditions, click here

Additional support

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Get support now by phone or chat, send a request, a query and more.

This is our phone/whatsapp: +34 682 594 285. Or send us a request here

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Get support now by phone or chat, send a request, a query and more.

This is our phone/whatsapp: +34 682 594 285. Or send us a request here