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If you don’t find an answer to your question here, please get in touch with us. We will be happy to answer your questions.


  • Can I use it if I wear glasses or contact lenses?

    Yes, Irisbond can detect your pupils even if you wear glasses or contact lenses. For an optimal eye-tracking experience, make sure your glasses and the cover of eye-tracker are clean. If your glasses reflect light, simply tilt them down or bend your head backwards a little. We strongly recommend the use of anti-reflective lenses.

  • Can I use Irisbond if I have strabismus, cataract or a lazy eye?

    These conditions can be an obstacle to using Irisbond. Depending on each individual case, the eye-tracker can calibrate with the prevailing eye. We recommend that you try out different calibration modes during the trial period.

  • Can people with cognitive and/or physical impairment use the Irisbond system?

    All of our users have a physical disability and some also have cognitive impairment. In the case of users with cognitive limitations, we recommend that special education teachers accompany them and help them train their gaze and follow the Irisbond learning plan.

  • Is the eye-tracker easy to use for people with no IT knowledge or experience?

    The Irisbond system is very easy and intuitive to use. Since we take care of installing everything on each user’s computer, no IT knowledge is required. Some of our users are elderly people who had never used a computer before trying Irisbond.

  • Is there a trial period? Where can I try Irisbond?

    We offer a 1-month trial period without commitment. If Irisbond does not meet your expectations, we will give you a full refund. There are several Irisbond Duo eye-trackers available in special education centers and patient associations. Contact us and we will put you in touch with your local center.See more

  • How often do I have to (re)calibrate?

    Your calibration is saved in your user profile and as long as you don’t change the settings much, the eye-tracker works perfectly without recalibrating. We strongly recommend that you recalibrate in new conditions (different lighting, positions etc. …). You can also use the rapid recalibration function which only uses a single point. To learn more about the calibration process, check the User Manual.See more

  • Do I need an Internet connection to use Irisbond?

    No, you don’t need to be connected to the Internet as long as you only want to use our communicator (or any other AAC program) and the programs you have already installed on your PC. However, If you want to rent Irisbond Duo or access online applications, it is necessary that you connect to the Internet. To learn more, check the Terms of Sale.See more



  • Can I customize keys and pictures on the communicator?

    Yes, the communication keys and program shortcuts are totally customizable. Simply right-click a key to modify the on-screen text, the read-aloud text, insert photos or link the key to your favorite websites and programs. To learn more about the customization options, check the Akzede User Manual.See more

  • How do I add a new synthetized voice to the communicator?

    Download and install the synthesized voice (text-to-speech, TTS) of your choice. It will automatically appear in the list of synthesized voices in the Plaphoons Communicator. Go to Options, TTS Voice Synthesizer and select your new voice from the list. Confirm by clicking “Accept”.

  • How can I control my environment with my eyes?

    To control your environment (turn TV or lights on and off, raise blinds, open doors, etc.), you will need an additional device and to use the environmental control application that is part of Akzede. Contact us if you want to receive more information on environmental control.See more

  • How can I type in Word and on the web with my eyes?

    To write using your eyes, open Akzede and the app where you want to type (eg. Desktop - Word, Network - Internet). An assistive toolbar will open up automatically. Click on the “Keyboard” button to open an on-screen keyboard. If you’d like to try other keyboards, open the “Keyboards” section in Akzede. To learn more, check the Akzede User Manual.See more


  • Can I rent Irisbond Duo?

    Yes, enjoy a trial period during the first month and pay only shipping costs. Then, you can rent it for as long as you want. If you are happy with the product, within 12 months you will have paid the total amount and you will keep it.See more

  • Can I get a grant/financial assistance to get this kind of product?

    There are a number of different subsidies and grants available for technical aids and communication aids, however, they vary from one country (and region) to another. Find out about funding options available at your local association. If you are not a member of any such organization, contact us and we will put you in touch.See more

  • How can I pay?

    You can pay with a debit or credit card (Visa, Visa Electro, MasterCard, Maestro) in our online store or via a wire transfer.See more

  • How much is the Irisbond system and what does it include?

    The system includes the eye-tracker, the eye-tracking program Primma, a proprietary AAC program, remote installation service, technical support and updates. To find out more about the costs, see our Online Store or contact us.See more

  • Do you offer financing?

    Yes, to make Irisbond available to more people, we offer the possibility to rent it with option to purchase. To receive a quote, see the Online Store.See more


Terms of Use of the Website

These are the conditions under which IRISBOND CROWDBONDING, SL provides content and services on this Website. By visiting this Website, you accept the present Terms of Use. 

Company Identification

Paseo Mikeletegi 56
20009 Donostia - San Sebastián

Tel. +34 943 49 66 22
VAT ID: B-75091058

Acceptance of these Terms

By visiting this Website, you declare that you know, understand and accept the Terms of Use in the existing version at the time of access. Since, according to the regulations in force at the time, the Terms of Use may be subject to modifications, we recommend that you check the Terms of Use and Privacy Policy each time you access this Website.

Purpose of the Website. Liability disclaimer.

On this Website, we provide information about the services and/or products we sell or distribute. This information is presented as the user sees it, and therefore IRISBOND CROWDBONDING, S.L. is not liable for any possible harm caused by:

- Lack of information or services and/or products sold, their inaccuracy, failure to update the information, or failure to access part or all of the contents of this Website or other linked websites.
- Information loss or damage to computers caused by the use of this Website or other linked websites.

Using the Website

You are aware that the use of this Website is under your sole responsibility, and therefore you voluntarily and expressly accept access thereto.

Furthermore, you agree not to use any of the Website content for unlawful purposes or for purposes that disturb public order, generally accepted morality and decency. More specifically, and without implying a limitation to the statements herein, you also commit not to obtain, reproduce or distribute the contents of this Website for non-personal and for-profit use.

Intellectual Property Rights

All trademarks, trade names and logos of any kind that appear on the Website are the property of IRISBOND CROWDBONDING, SL or third parties. Access to the Website does not grant you any right to the trademarks, trade names and/or logos.

The Website contents are the intellectual property of our Company or third parties. Access to the Website does not transfer to you any rights that exist or may exist to the contents.

Applicable Law

These Terms of Use are governed by the Spanish Law.

IRISBOND CROWDBONDING, S.L. and the user shall file a complaint to the Courts and Tribunals of San Sebastián, Gipuzkoa, Spain for any dispute that may arise from the provision of services under these Terms of Use.


At IRISBOND CROWDBONDING, S.L. we are aware of the value of your privacy. Therefore, we only require little personal information, such as your name and e-mail address, when it is strictly necessary to provide you with the information, products or services that you request or to contact you. In such a case, we will communicate that we save the data and the purpose of the collection before you send them.

You have no obligation to provide all the details requested, you can provide only the strictly necessary for us to provide you with what you require or contact you. We will indicate such data with an asterisk (*). Not providing the non-compulsory data will in no case lead us to provide a lower quality service.

The personal data provided will be stored in one or more files that allow for automated processing and, therefore, greater flexibility when providing our services.

If you have provided us with your personal information, you have the right to access, rectify, cancel and oppose the processing of your personal data at all times, under the Data Protection Act. To do so, please send an e-mail to, or a letter to:

Paseo Mikeletegi 56
Donostia-San Sebastián

Transfer of Data to Third Parties

Shall we need to resort to third parties in order to provide the information, products or services you require, we will only provide the information that is strictly necessary. It is unlawful to use such information for any other purpose.

Computer Identification and Cookies.

In order for the website to function correctly, it is sometimes necessary to obtain information from the computer that accesses it or identify the computer. For instance, to count Website visits, to learn what type of browser each visitor uses or to prevent the user from selecting the language in which they want to display the Website each time they access it. In no case, such identification does provide us with any personal information or allows us to display the contents of your computer.

To carry out the aforementioned identification, text files called "cookies" are commonly used which are stored in your computer. The Website checks the "cookies" when you access it, and as a result can display the contents in the language you have selected earlier, provide specific contents depending on previous choices, allow access to reserved areas or store products you have selected in your "shopping cart" or "basket", among many other possible functions.

You can configure your web browser to not accept cookies. In such a case you may not be able to use all the functions offered by the website.

Policy Update

Our Privacy Policy may be subject to changes in order to comply with applicable laws at all times. We therefore recommend that you visit this Privacy Policy each time you send personal data.


Delivery Date

Once you have placed your order, you will receive a confirmation email including the tracking number assigned by the third party shipping company (UPS). With this number you will always know the exact date on which your order will be delivered. We ship subject to stock availability within approx. 3 working days after receiving payment if your shipping address is in Spain. Delivery can take up to 7 working days for the rest of Europe and up to 10 working days for the rest of the world.

Trial Period

The customer shall have a 1-month trial period to assess whether the purchased product and services correspond to their needs and satisfy their expectations. Should the customer decide to return the product within this period, Irisbond will refund the full amount. The customer is responsible for the shipping costs of returned goods. The eye-tracker must be returned in its original packaging and with all the included accessories (USB cable, memory stick, ...) to the following address:

Paseo Mikeletegi 56
20009 Donostia-San Sebastián


Irisbond shall repair or replace any defective product during the warranty period free of charge. The warranty period is 2 years from the date of purchase and 6 months after any repair. The warranty is void if the eye-tracker has been tampered with by unauthorized personnel. The following items are not covered under warranty:
- External cables
- Damage caused by misuse of the eye-tracker

Ways to Buy

- In our online store at Buying online is available in selected countries as specified on the website. To make a purchase, select a product or a product bundle, a shipping country and a method of payment. You have the option to enter some basic contact information, receive a quote via email and complete your purchase later. During the purchasing process, the customer must create a user profile and will be redirected to a secure payment platform.
- Ask for a quote (pro forma invoice) and make a wire transfer.

Payment Methods and Financing

Payments must be made in Euros. There are two methods of payment available:

- With a debit or credit card (Visa, Visa Electron, Maestro, Mastercard) at Payments are carried out via the RedSys secure payment platform. The customer may choose to make a one-off payment or pay in 12 installments by direct debit. In the case of payment in installments, the customer authorizes RedSys to charge the monthly payments as specified in the quote. A 6% discount is applied to customers who choose to make a one-off payment.
- A one-off payment via wire transfer.

VAT, Sales Tax and Other Taxes

Orders in the European Union: We charge VAT at the reduced rate of 10%. We don’t charge any VAT to Limited Companies in the EU with a valid VIES (VAT Information Exchange System) number.

Orders in other territories: No VAT or sales tax is added to orders outside the European Union. The payment of sales or any other taxes or charges applicable in the customer’s country of residence that may be applied to the order, such as customs duties and tariffs, is the responsibility of the customer.

Order Status

A maximum of 10 eye-trackers may be purchased online. For orders exceeding this quantity, please get in touch with us via email or phone.
- Quote. Quotes are valid for 30 days. During this period, customers can access their user area online and complete the purchase or make a wire transfer.
Pending. If you have not completed your online purchase, the order will be available during 30 days.
- Ready. Your order has been received.
Processing. Your order is being processed by Irisbond.
Complete. Your order has been completed and dispatched.
- Cancelled. Your order has been cancelled.


Irisbond accepts refunds in three cases:
1- Under the conditions stated in Warranty.
2- Under the conditions stated in Trial Period.
3- In case of payment in installments. In this case, the client can return the product anytime. The client will notify Irisbond that he/she wishes to return the product and Irisbond will take care of collecting it. Once the returned goods received, Irisbond will cancel the following installments.

Products and services

Irisbond offers various products and services that are available for purchase as bundles.

The IRISBOND DUO Communicate & Work bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and Akzede software
- Remote installation
- Technical support
- Software updates

The IRISBOND DUO Control your Environment bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and Akzede software
- Remote installation
- Technical support
- Software updates
- One BJ-254 environmental control device, along with installation support for this device

The IRISBOND DUO Learn bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates

The IRISBOND DUO Learn with pedagogical support bundle includes:
- The Irisbond Duo eye-tracker
- A USB cable 
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates
- Pedagogical support (see the Definitions section for more information)

- The IRISBOND DUO Communicate & Work for tablet bundle includes:
- The Irisbond Duo eye-tracker
- Tablet Accessories
- A USB drive with the Primma and Akzede software
- Remote installation
- Technical support
- Software updates

- The IRISBOND DUO tablet accessories are customize and include:
- Irisbond Duo Eyegaze Bracket 
- Tablet Cradle
- Wheelchair mount with joints

- The IRISBOND DUO Learn for Tablet bundle includes:
- The Irisbond Duo eye-tracker
- Tablet Accessories
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates

The IRISBOND DUO Learn for Tablet with pedagogical support bundle includes:
- The Irisbond Duo eye-tracker
- Tablet Accessories
- A USB drive with the Primma and EyeLearn software
- Remote installation
- Technical support
- Software updates
- Pedagogical support (see the Definitions section for more information)


These are the definitions of products and services provided by Irisbond sold separately or in bundles (see the Products and Services section for more information).

- Pedagogical support. Pedagogical support consists of 2 phone sessions, each lasting a maximum of 2 hours, and a follow-up after a month with a special education professional appointed by Irisbond. Follow-ups can take place via email or phone.

- Environmental control. The BJ-254 infrared device and its remote installation.

- Remote installation. One remote connection using TeamViewer of a maximum duration of 2 hours (or 3 hours in the case of purchasing the environmental control device together with the eye-tracker).

Technical support. Any necessary support will be provided during the warranty period via phone, email and if needed, via remote connection.